Resilience & Conflict Management
Resilience
Resilience is defined as an individual’s ability to properly adapt to stress and adversity. Resilience enables us to deal effectively with and making the most of what we experience in everyday life. It’s about improving our ability to solve the problems we face every day.
Objectives
- To understand you own resilience and others around you
- To become more resilient
How?
- Understand what resilience is – what characteristics would a resilient person show?
- How Resilient Are you – find out by completing a self awareness quiz
- Why is resilience important in business?
- 10 ways to develop resilience
“ I like to call resilience your Bouncebackability”
Conflict Management
Conflict is inevitable in all aspects of our life, so it’s how we deal with it that makes the difference. Conflict can be seen as negative but it actually is a great tool to bring out creativity, so conflict management is reducing the negative aspects of conflict. This does not make conflict easy, but does make it easier to accept as a natural part of our lives. Conflict handled correctly builds trust and creates clearer communication.
Objectives
- To understand that conflict when handled correctly can be positive for the business
- To understand how our natural personality responds to conflict and to be better equipped for future conflict.
How?
- Explore why conflict occurs
- Consider if your communication causes unnecessary conflict? “Have you ever used “Please don’t take this personally but….. “ What was the outcome?
- Cost of ignoring conflict
- Understanding your natural conflict style - Collaborating, Competing, Avoiding, Harmonising, Compromising
- Transforming Conflict into Collaboration with an easy to remember model
