GKR Training

Communication

So, we can all communicate, but we’re not always good at it.  The good news is that it is a skill; it’s an ability that we can learn to develop and improve. Being able to communicate well at work and in a professional setting gets you ahead.  If you’re an effective communicator you can easily explain useful and interesting ideas and meet other peoples responses, whatever they are.  Others will take you seriously.  They’ll listen to what you have to say and be more likely to want to engage in discussion.  You ‘ll minimise misunderstandings and confusion and save time because others can understand information and direction you’re giving them, easily and quickly.

Objectives

How?

“If we were supposed to talk more than we listen, we would have two tongues and one ear”
Mark Twain

Communication Tips

Stop Talking. You can't listen if you are talking.
Put the talker at ease. Show people you want to listen.
Remove Distractions
Empathise with People
Be patient. Allow plenty of time. Don't interrupt.
Hold your temper.
Go easy on arguments and criticism.
Ask questions.
Paraphrase & summarise
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